Business Process

We have significant expertise in all aspects of BPO work, both on-shore and off-shore with particularly wide ranging experience in the contact centre space. We can also negotiate with suppliers in range of geographies (UK, Europe, Middle East, Asia, and Far East).


Business Strategy

We can review all aspects of your business operations and design new operational processes and introduce profitable new products/services.


Call Centres Benchmarking

We have a range of tools and methodologies available to NMC that can help improve and optimise your operations.


Consumer Collections and Debt Delivery

Setting up and management of programmes including monitoring of ratios and covenants.
Ability to negotiate terms for securitization programmes.


Credit Risks and Decision Systems

From analysis of risk systems to building and developing score cards, and other algorithms suitable for different industry sectors. We have substantial expertise in strategy formulation, working with different supplier decisioning engines and applications of principles such as limit management, authorizations, champion/challenger.


Data Interrogation and Analysis

Analysis and understanding the data within your business is essential. We can provide both the knowledge and systems, if required, to extract learning and then devise effective solutions, giving your business the necessary competitive advantage.


DCAs Management

Effective and efficient management of DCAs Galaxyhips. Already have extensive relationships with all the major DCAs in the UK.
We can also add value by assessments of contingent collections vs. debt-sale, and assist in managing either of these approaches.


FCA Approval

Our management have had direct authorisation by the FCA (FSA) and held ‘Approved Person’ status with the regulators for ‘Apportionment and Oversight’.
Including regular reporting with the regulators and sharing of required information on business matters.


Financial Services Compliance

Extensive experience of FS Compliance, particularly in the Insurance products area (PPI, Purchase Protection, Warranties, Income Protection etc.)
Detailed knowledge and implementation TCF requirements in high value consumer businesses.
Complaint handling procedures and processes.
Pro-Active customer contact exercises for assessment of mis-selling and customer reimbursement.


Securitization and Banking

We can review all aspects of your business operations and design new operational processes and introduce profitable new products/services.